Account or setup questions
Call StarAccept at (888) 885-7333 or email [email protected]. Tell us the business, location, and what needs attention.
For current StarAccept customers
Get the right help
for the right issue.
Call StarAccept about your account or setup. For a device or software problem, use the appropriate provider channel as well so the issue reaches the team that can troubleshoot it.
Start with the team responsible for the issue.
Clover device troubleshooting
Use Help on the device or in your Clover dashboard. Your merchant statement also identifies the appropriate support phone number for the account.
Booking, membership, or another app
Use the software or app provider’s support for its product behavior. Include the version and error; StarAccept can help with the payment-account side.
Disputed payment records
Gather the notice, receipts, transaction records, and relevant customer policies. We can help organize the information for your response; outcomes depend on the dispute and process.
Give the next person enough context
Keep the error and the account details together.
A clear description of the problem, when it started, and which location or device is involved helps the support team work on the correct issue. Never include passwords, full card details, or private API keys in a website inquiry.
Your next step
Need help with a current account? Call us.
Tell us the business and the issue. For urgent device troubleshooting, use the device Help option or the account support number on your statement too.